All returns are sent back to Melbourne, Australia.
Have you already applied to return an item and want an update?
If you have already lodged a return request through your account, you will be contacted soon with more information about your Return Merchandise Authorisation ("RMA") request. Our Warranty & Returns Team will provide you with more information, please keep an eye on your email inbox for updates from them.
Have you been approved and have already returned the item?
After your application is accepted and your item is received at our warehouse, your item will be inspected by the Returns and Warranty Team and they will be in contact to advise you of the outcome.
Please note that any items returned to us without an RMA number will not be accepted.
Returns from NZ can take up to 2 weeks to return to Australia for processing