This depends on what you order and where your order will be shipped to.
From 1st Dec '19 NZ post modified its customs acceptance of e-commerce parcels coming into the country. This change of approval process wasn't conveyed to Catch till 19th Dec '19.
It's possible that your order is being held back at the customs department for further checks. You can notice through tracking details that Catch did dispatch your order within the advertised time frame of 1-2 days, however the process change has affected the delivery times. At the moment, we are working closely with NZ Post to have all orders released as soon as possible. However, there is no guarantee that it will be received by Christmas.
General order delivery information:
All 'In Stock' orders are dispatched within 1-2 business days. Delivery for standard postage is 7 - 10 business days from the date your order is dispatched, depending on your postal code.
Please note, all orders are shipped directly from our Melbourne warehouse in Australia to deliver to New Zealand.
If you have not received your order within this time frame, just let us know and we will be happy to investigate.